Configure exact-match multilingual campaign unsubscribe
Set language keywords and localized footers, and report unique unsubscribes by campaign.
Enable the master switch and keyword languages
- Connect IMAP or POP3 for the mailbox that actually receives replies.
- Open Settings → Unsubscribe monitoring and enable monitoring.
- Review language-specific keyword lists. Defaults include STOP/UNSUBSCRIBE, BERHENTI, and Chinese forms; add the exact phrases and languages you need.
- Set each localized footer. Use
{{keyword}}to insert that language's first configured keyword, for example “Reply {{keyword}} to stop receiving these emails”. - Wait for saved confirmation. Footer language follows the contact language, then the configured app/default fallback.
Enable the campaign
Enable Unsubscribe for this campaign in a new or editable campaign. New campaigns default off. Review the Enabled/Disabled state and a rendered test in final review. Plain text, custom HTML, uploaded HTML, and templates receive the footer only when both campaign and master switches are on. Individual Inbox messages do not receive it automatically.
Exactly what is recognized?
The sender's authored reply must equal one configured keyword after case-insensitive Unicode comparison and trimming surrounding whitespace. Detection considers all saved keyword languages, not only the contact's language. If STOP is configured, stop matches; please stop, STOP!, or another similar phrase does not unless separately saved. Internal spacing, punctuation, and character width matter. Quoted email history and known signatures are excluded; HTML inline formatting is decoded without joining separate paragraphs into a new word.
The reply must be attributed to an unsubscribe-enabled campaign delivery. An unrelated keyword email is not blindly applied. Keep Reply-To pointed to a monitored inbox.
Contact and report behavior
A recognized request changes Status to Unsubscribe only; it does not change Consent or add Suppression Contact. The matching campaign report records the actual keyword and a unique sender count; repeated replies from the same address in that campaign do not count twice. Use Status: Subscribe for future campaigns.
Startup, disabling, and safeguards
Receiving uses the saved incoming interval while the app runs/in the tray; enabled unread keyword replies are checked after startup. Master-off disables all campaign footers and unsubscribe status changes without erasing saved campaign choices or resubscribing anyone. Campaign-off disables its own footer/attribution. Auto-reply safeguards can skip a near-opt-out message even when it is not an exact unsubscribe match; that skip does not change status or report counts. Delivery-report/bounce safeguards remain separate.
