Create and test multilingual Rule Agents

Create a Rule Agent

1. Open Auto Reply → Agents → Create Rule Agent.
2. Enter a rule name and Priority. Lower numbers run first.
3. Choose Match all conditions or Match any condition. Add conditions for sender email/domain, subject, message body, or language, with the required comparison and value.
4. For example, use Message body contains pricing for a price enquiry.
5. Write the reply subject/body. Add language codes as needed, such as es or zh-Hant, and choose Default language.
6. Optionally add a contact-note template and managed attachments; select which attachments the rule sends.
7. Choose Active or Inactive and select Save rule.

Test before assignment

Enter a sample sender, subject, body, and contact language in the simulator and select Run test. Inspect each condition, winning rule, selected language, reply, and note preview. The simulator does not send email and can show that a higher-priority rule would win.

Use and manage the Rule Agent

Assign it to an enabled receiving account with SMTP in Account assignments. Only the first matching rule replies. The main Agents list combines AI, Rule, and Advance Agents. Select rows to change status, archive, or delete in bulk; deletion requires confirmation. Restore archived agents from Archive. An inactive/archived agent will not reply. You can also reference this rule from an Advance Agent. Language selection uses matching contact language, then configured fallback; translations must contain usable reply content.

Use dates and contact occasions

Choose an email-date comparison such as before, after, or within a date range. For a contact occasion condition, the sender must match a Contact Book record with the needed birthday or Date variable. Test missing and out-of-range dates. A matching rule can send a selected template or update supported custom contact values where configured.